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Help and Support

1. What is The Hindu Crossword+?

The Hindu Crossword+ is an advertisement-free, subscription-based website that publishes interactive crosswords, puzzles, and articles, including The Hindu’s daily crossword, crosswords from The Guardian and Sportstar, Sudoku puzzles, and more. The crosswords and puzzles are in an interactive format that is easy to use across various devices, including smartphones. The website publishes up to six crosswords in a day, and at various challenge levels, including those for children. The website keeps track of how much a user has progressed on a crossword so that they can easily return to the puzzle later. The website also carries articles related to crosswords and puzzles.


2. What are Cryptic Crosswords?

In Cryptic Crosswords, each clue is a puzzle in itself, rather than a direct word meaning or a question. The solvers will need to crack hidden hints, anagrams and meanings in the clue to piece together the final word that needs to go in the grid.


3. What is The Hindu Crossword+ digital subscription?

A digital subscription to The Hindu Crossword+ will provide you access to The Hindu Crossword+ website and all the crosswords, puzzles, and articles that it publishes.


4. Why should I subscribe to The Hindu Crossword+?

The Hindu’s daily cryptic crossword, which has gained a vast following over the decades it has appeared in print, is available online in an interactive form only under this subscription. The subscription also unlocks a vast archive of The Hindu’s cryptic crosswords. You also gain access to crosswords made by master setters at The Guardian, crosswords designed to challenge young and growing minds, and also multiple versions of the world’s favourite number game, Sudoku. Avid crossword solvers can also gain insights from our articles published alongside the puzzles.


5. How do I subscribe to The Hindu Crossword+?

To subscribe, you need to first register for a The Hindu Group account. This sign-up is free! If you already have a The Hindu Group account, you can go ahead and purchase a plan that is suitable for you.

Ready to subscribe? Click here for our current plans subscribe

Please note: The Hindu Crossword subscription does not currently cover our The Hindu Digital subscription and/or e-paper Subscription.

To subscribe to our e-paper, please visit https://epaper.thehindu.com

For The Hindu Digital subscription for the website, please visit https://subscription.thehindu.com


6.What is the All Access Pass?

All Access Pass enables you to access all the Digital subscriptions of The Hindu Group in One Single Discounted Plan. Once you subscribe, you get 1-year unlimited access to the following products:

The Hindu:

Experience the ad-free version of The HIndu with personalised recommendations, daily briefings and much more.

The Hindu BusinessLine:

Get your daily dose of business news along with full access to signature sections such as BL Portfolio, BLink, Clean Tech, Emerging Entrepreneurs & Editorials.

Sportstar:

Browse through our list of esteemed columnist articles, get full access to our archives along with access to our seasonal posters and much more.

Frontline:

Get access to premium articles with an in-depth analysis of issues and events within Indian and around the world.

The Hindu Crossword+:

Get unlimited access to all puzzles and archival content. Crosswords and games from The Guardian, The Hindu, Sportstar, One-down puzzles, Sudoko and much more.

The Hindu e-paper:

Read The Hindu newspaper in a digital format anytime, anywhere.

The Hindu BusinessLine e-paper:

Read The Hindu BusinessLine newspaper in a digital format at your own convenience.


7. Can I use the same username (email address or mobile number) to access all The Hindu Group's products?

Yes. You can use the same username and password to access all the Digital Subscription products of The Hindu Group. This list includes the following sites:

You can also use this ID to access subscription on The Hindu android mobile application

e-paper will be activated within 24-48 working hours. You receive a seperate password for this over email.


8. Do I need a different username and password for my e-paper account?

You will need a different password for your e-paper account. Your username is the email address shared by you during the registration process. The initial password will be emailed to you within 24-48 working hours of your subscription. If the e-paper plan activation takes longer than 48 working hours, the plan activated date will be considered as the start date. For example, if you subscribe to the pack today and you receive the e-paper activation email tomorrow, your e-paper subscription start date will be taken at tomorrow’s date.


9. Can I cancel either the digital subscription or the e-paper subscription and avail a refund for one of the deactivated subscriptions?

No. You cannot cancel any one of these subscriptions at this time. If for some valid reason (as deemed by THG Publishing Pvt Ltd.), you wish to cancel your subscription, all the plans will be deactivated. Please send an email to customersupport@thehindu.co.in


10. If I change the password. Will this reflect for all Hindu Digital products.

Passwords are different for epaper products alone and these would have to be set up from the epaper websites. For all other products, the credentials would be common. After updating the password, you can acccess these products using the new password.


11. Does the All Access Pass include the print edition?

The All access Pass is a Digital Pass and does not include the print subscription.


12. Does the All Access Pass include the Hindu mobile apps?

The All Access Pass is applicable for The Hindu android app. It is not applicable for The Hindu’s iOS app and for the BusinessLine mobile apps.


13. How do I become a registered user?

Sign up for free! If you are a new user, who has never had an account registered with us using your e-mail address or mobile number, you will need to sign up with The Hindu Group first. The process will ask you to provide and verify your e-mail address or mobile number using an OTP. Once it is verified, you can set your password. Congratulations! You are now a registered THG user.

You can subscribe to the premium services after you have signed up with us.

Clicking on the ‘Subscribe’ button anywhere for The Hindu Crossword will take you to the Subscription Plans page.

Once you subscribe, your subscription plan starts on the same day nd you will be able to access all the premium features of crosswords.

Clicking ‘Subscribe’ in the Sign in/ Sign up page will also take you to the Subscription plans page.

In the Subscription Plans page

Step 1: Select a suitable plan.

Step 2: You will be redirected to a page with plan and price details.

Step 3: You can then proceed to make payment.

Step 4:Once you choose to proceed with the payment, you will be taken to the payment gateway page. You can select the mode of payment and filling any required fields, you can click ‘Pay Now’. You will now be taken to the Payment Gateway to complete the transaction.

Step 5: After the payment is done, you will receive an SMS or e-mail from us on whether your transaction has succeeded or failed. In case of a failed transaction, a message will appear letting you know that the transaction has failed along with the options to ‘Try Again’ and ‘Try Later’. If you click on ‘Try Again’, you can go back to the payment page to try again.

If you get a ‘Payment Success’ screen at the end of the process, you are now a subscribed user.


14. Is there any trial period available for The Hindu Crossword+?

You will be eligible for a one-time free trial as soon as you sign up. The free trial is valid for 7 days.


15. Can my subscription be automatically renewed?

No, your subscription will not be auto-renewed. Once your subscription expires, you need to revisit the Subscriptions Plan page and select a plan.

Before your subscription expires, we will alert you via SMS or e-mail and share an update on your dashboard, so that you’re kept informed about this.

You have complete control over your subscription and can contact us at support.crossword@thehindu.co.in to change or cancel at any time.


16. I don't want to subscribe. Can I still use The Hindu Crossword+ for free?

If you sign up for the first time, you get 7 days of free trial for The Hindu Crossword+. Also, you will be able to play the 10 free crosswords and puzzles that we have provided once free trial gets expired.


17. How are digital subscriptions billed?

As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, UPI.

View The Hindu Terms and Conditions


18. Can I get a refund on my subscriptions?

Users are only eligible for refunds during the first 7 days post making the purchase. For Giveaway campaigns, wherein the user will get free gifts, material, etc. refunds are not applicable. For plans with cashback offers, refunds are not applicable. Chargeback requests will only be processed if the request was made within 10 days from the date of payment.

To apply for a refund please write to support.crossword@thehindu.co.in, along with details such as your transaction ID (available in your invoice), your registered ID (mobile number/ email address) and the reason for the refund.

Once your refund has been accepted, it takes around 7-10 days to process.


19. Can I use either my mobile number or my e-mail address to login?

Yes. If you have registered either your mobile number or your e-mail address with us, you can use it to log in to your account.


20. Can I register multiple mobile numbers and e-mail addresses?

No. Your e-mail address and mobile number are your unique identifiers. For the safekeeping of your account, we only allow one e-mail and one mobile number per subscriber.


21. How do I change my digital subscription plan? What happens if I chose to change my current plan?

To change the plan, please go to the Subscriptions Plan page. If you subscribe to a new plan while another plan is active, the new plan will take effect from the day your current plan expires.


22. I have made the payment, but my plan is not active

If your payment has gone through but you’re still unable to activate your plan, send us an email with the following details:

  • Transaction ID
  • Transaction amount
  • Plan Name
  • Your Registered ID
  • Date of transaction
  • Your Bank Name
  • Mode of transaction (Debit Card, Credit Card, e-Wallet)

Please send these details to support.crossword@thehindu.co.in


23. I am unable to get an OTP?

An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for five minutes for this to reach you on your device.

If you are still unable to get an OTP, you can write to us on support.crossword@thehindu.co.in we will get back to you right away.


24. My transaction failed. Why is the amount refunded by the bank lesser than the amount I paid?

For a failed transaction, the amount refunded by the bank will not include the GST collected.


25. Why am I seeing the subscription prices in dollars?

The prices for subscribers outside India are different and are in U.S. dollars


Contact Us


On issues relating to payment, subscription, and The Hindu Crossword+ experience, write to us at the mail address mentioned below

Customer Support

support.crossword@thehindu.co.in